Contact Us
Customer Service
For questions about part availability, pricing, sales, existing orders, or warranty claims related to purchases made directly through our business, please contact our main support team.
Online Orders
Our e-commerce team supports orders and part inquiries placed only through our official websites: besslerautoparts.com and shop.roadtestedparts.com.
Please note:
- (804) 829-2649 and [email protected] are monitored exclusively for these two websites.
- We do not provide support for orders placed on eBay or Car-Part.com through this phone number, email, or our website’s contact forms.
- This email is not intended for HR or employment-related questions. Please refer to official job postings for appropriate contacts.
besslerautoparts.com Orders
We’re happy to assist with order issues, part inquiries, and general support related to our official sites.
eBay
We do not offer phone or email support for eBay orders. Please contact us through our eBay seller portal for assistance.
Car-Part.com
Car-Part.com orders are not supported here. Please use Car-Part.com’s live chat or customer service system for help.
Pickup Locations
Pickups are only available for pre-ordered parts at designated locations. Please confirm your pickup site in advance with your sales representative.
Wilder, KY
Massillon, OH
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I ordered a BMW F30 hood from Blessler Auto Parts and I was so surprised on how the management was so helpful, thoughtful, organized and so easy to work with. I went to the website and chatted with Billy. This conversation was more than … More helpful. We ended up speaking over the phone and the Billy helped me finalize the whole order over the phone. The price was amazing and couldn’t find any better deal anywhere else. I received the hood exactly as described and within 2 business days. Many thanks to Bessler Auto Parts team and to their honesty and professionalism. Looking forward to order more parts from them in the future.
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Well to start bought a 4.0 engine.. when paying guy says 3 to 5 day for delivery.. after the 6th day I called with question ... where is my engine.. I was told it's still in car gonna take awhile.. and asked u still want or canceled … More ur order only options i got.. manager wasnt willing to make me hsppy one bit.. just kept saying u want or cancel order....so rude.. I begain to say for 3rd time u said last week when I paid for it I was told it still in car they need 3 to 5 days to take it out and to delivery... well 13 days later received my engine .. picked up took to shop to put all new gaskets on like u no the oil pan.. first part we did.. to find timing chaine parts in bottom of pan. . So called besslers now I'm told there will b another engine shipped gonna be 2 weeks... so now it's a month total wait to replace a engine.. not happy I was lied to to get my money... 3 to 5 days.. turns into lots of bull shit... just not a happy customer... I understand I'm getting used parts... what I don't understand is the lies to get u to purchase
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Have bought many many parts from Bessler's. Honest and up front professionals. They have a ton of salespeople who help get the right part for the job on the first try, whether I'm working with Adam, Bobby, Caleb, Darce, Erik, … More Jason or Willy they give great customer service. Top notch.
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Great company to work with. Shipping took a while for my transmission and was hard to get ahold of them over the 4th of July weekend but those things are understandable and the end result was good.
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My door was dented beyond simple repair. I found exactly what I needed from Bessler, even the paint code matched. Super friendly, answered all my questions, just excellent customer service. I'm a novice at ordering parts but they … More made it easy. Definitely looking here first!
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Courtney was very easy to deal with and had a good attitude. She was understanding and met me in the middle with my particular request. I felt that she and the company were very reasonable and fair that it benefited me as a customer and … More them as a company. Definitely recommend Besslers in Hebron for all around customer service and needs for consumers. They always seem to be reliable, fair, and honest every time I've done business with them in the past and this time as well.
Noah the tow driver was very nice and patient as well! Growing up in garages I feel I've had a lot of experience with tow drivers and he by far was the coolest. Everything went smooth and his vibe or his person was pleasant and enjoyable to be around and do business with.
